Refund Policy

This refund policy applies to To obtain a refund, the following terms stated in our refund policy must be matched. We reserve the right to change the Refund Policy conditions any time without prior notice. If you purchase our products, after your payment has cleared you will receive the product on the declared time. Once this product is delivered to you, no refunds can be made. All the products and solutions offered by panelq and its business units is totally non-tangible irrevocable, so the possibility of the refunds, once the order is completed and delivered, is not possible. It is recommended to you to understand the functionality and features of our product before placing an order to avoid the circumstances of refund.

In rare cases, we ACCEPT refund request for the following reasons ONLY: (Note:- No refund will be processed for the trial period):

Major defects:

  • Errors can occur due to dependence on server issues.
  • We thoroughly check the products before delivering it to make sure product works efficiently, however some small errors may occur.
  • If such issues occur, errors must be reported for the approval of our Technical Support Team.
  • We will resolve the defect or error within 3 days.
  • If any major fault is found, (reported within 3 days from the date of the first complaint or any other mode of notification given by the customers), the complete refund shall be granted.
  • If the customer wants, the same product can be replaced or around the equal value may be provided.

Please note that our professionals can request for temporary access to your server for identifying and fixing the potential issues within the delivered product. Failure to give such access on request in a timely manner might lead to a late resolution of the problem. If you refuse to give temporary access to your panel will indeed fail to meet the requirements for a refund.

Non-Delivery of the product:

There might be some mailing issues with your e-mail provider or own mail server because of which you might not take delivery of a confirmed delivery e-mail from us. In such case, we request for assistance as early as possible.
Within 7 days from the initial order placing date, the claim for non-delivery of the product must be submitted to our billing department, We will refund the amount.

Refund Policy

No Refunds. Panelq is not obligated to provide you a refund at any time. If you choose to cancel your account during your subscription term you will not be refunded in whole or in part. If you choose to downgrade your subscription level during your subscription term, you will not receive a cash refund at any time. All returns must be asked within seven (7) days of the purchase date. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Acceptance of this Refund Policy

It is your responsibility to familiarize yourself with our refund policy.
By ordering our products, you show that you have properly read this refund policy and you fully agree and accept the terms stated in this refund policy.
If you don't fully accept or agree with the terms and conditions stated in this refund policy, we ask that you do not place an order with us.
If you have any queries regarding our refund policy, please contact us.

Contact Us

Email Support:

For any request, query or complaints, please give us a maximum of 48 hours to get back to you. Please note requests for a refund are accepted at mail: within the time of 1 week after the order is made. Please provide us the thorough and supported reasons behind the reason for refund. Please ensure that your request does not controvert our Terms and Conditions.